Legal
Privacy notice
How we collect, use and protect your information.
This notice explains how we use personal information collected through ventilationcontractors.co.uk, by phone, email, live chat and WhatsApp. Last updated 9 November 2026.
Who we are
Ventilation Contractors is a trading name of S&K Property Investments and Improvement Ltd (company number 16932889), part of the S&K Group. S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG, is the controller for information collected through this website and its enquiry channels. S&K Property Investments and Improvement Ltd is the controller for quotes, contracts, job records and invoices once you become a customer.
Contact us about privacy at info@ventilationcontractors.co.uk or write to us at the address above.
What we collect and why
| Information | Why we use it | Lawful basis |
|---|---|---|
| Name, phone, email, postcode and message from our forms and guide price tool | To reply, arrange surveys and visits, and quote | Steps at your request before a contract; legitimate interests |
| Answers and guide price from the guide price tool | To understand the job and prepare a quote | Steps at your request before a contract |
| Live chat messages (Tawk.to) | To answer questions in real time | Consent (chat loads only after you accept or open it) |
| WhatsApp messages | To reply when you choose to contact us that way | Legitimate interests |
| Website usage (Google Analytics 4) | To see which pages help people, in aggregate | Consent |
| Quotes, contracts, job records and invoices | To carry out the work and meet legal and tax duties | Contract; legal obligation |
Who we share it with
- Web3Forms, which passes form and guide price submissions to our inbox.
- ImprovMX, which forwards email sent to our addresses, and our email provider, where enquiries are read and answered.
- Airtable, where we log enquiries so none are missed (USA).
- Netlify, which hosts this website and keeps short-lived server logs (USA).
- Tawk.to, for live chat, only after consent or when you open chat.
- Google, for analytics, only after consent (USA).
- WhatsApp (Meta Platforms), if you choose to message us there.
- Other S&K Group companies, where needed to deliver or support your job.
- Our accountants, insurers and professional advisers, and authorities where the law requires it.
Some of these providers process information outside the UK. Where they do, we rely on UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework where the provider is certified, or the UK International Data Transfer Addendum to the EU standard contractual clauses.
How long we keep it
- Enquiries that do not lead to work: up to 24 months, then deleted.
- Customer records, quotes, contracts and invoices: 6 years after the job ends, for tax and legal claims.
- Live chat transcripts: up to 24 months.
- Analytics data: 14 months in Google Analytics.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, ask us to move it to another provider, and withdraw consent at any time. Use the cookie settings link at the bottom of any page to change your choice about analytics and chat.
If you are unhappy with how we have used your information, please tell us first. We acknowledge privacy complaints within 30 days and tell you what we are doing about them. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Marketing
We do not send marketing emails or texts unless you have asked us to, and every message includes a way to stop them.